Damaged / Faulty Products

We're so sorry you're not happy with your product quality.
Please help us understand what happened so we can take care of it for you.

Please email us at: hello@ellieneverforgets.com

Please include:

  • Name
  • Order number
  • Details about your product / issue
  • Images - as many as you can provide
  • Your preference

- Replacement item / Store credit for partial refund / Partial refund to original card / Other